Cable snapped or frayed? Stop using the door and give us a call.
The door lifts crooked with one side higher than the other. A cable hangs loose beside the track.
The door drifts or slams instead of moving smoothly. Sometimes the door jumps off its track entirely because the cable stopped holding its side.
Cables work under the same load as the spring system. Replacing one on a door that is still under tension is how people get hurt.
We release the tension safely, replace both cables as a pair, and rebalance the door.
A failed cable is the most common reason a door comes off its track.
We realign the door, replace the cables, check the rollers and drums for damage, and fix whatever caused it rather than just putting the door back and leaving.
Cables wear at the same rate. If one has gone the other is close behind, so replacing both is standard on every job and it costs less than coming back twice.
No. With one cable gone the load is uneven, and the next cycle can pull the door off its track or drop it. Leave the door where it is and call us.
